PT Mitra Teknologi Kreasi (Solutif)
Position: Genesys Developer
Solutif is here to help you with the challenge, we are a company focusing on Contact Center Solution, both in Technology and Workforce management to support the contact center services, either on-premise or on the cloud.
The Genesys Software Developer will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit/integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.
• 2-3 years Java/vxml Development.
• 2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required).
• 2-3 years of experience with Speech Recognition technology (Nuance preferred).
• 2-4 years Linux, UNIX Server Administration.
• 2-4 years Tomcat experience and IDEs like Eclipse or Genesys Composer.
• Ability to build new routing strategies as well as tune existing strategies in Genesys IRD.
• 2-4 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys Framework 8.0/8.5.
• Must have a telecommunication background and experience with VOIP/SIP/CTI standards and technologies.
• Experience with GVP reporting, InfoMart, CCPulse.
• Genesys Certification preferred – Framework, Routing, SIP Server, and Genesys Voice Portal.
Education: Bachelor’s degree
Experience: Minimum 3-5 years
Local Preferred: Yes, Jakarta based
Send your updated resume and cover letter to:
No more than 26 March 2021.